Return & Refund Policy

At Fansjersey, our customers are our number one priority. We understand that there may be times when a product does not meet your expectations. To ensure your peace of mind and confidence when shopping at Fansjersey, we have developed a clear and transparent returns and refunds policy. This policy makes it easy for you to initiate a return or request a refund when necessary.

Return Conditions

We accept returns within 30 days of receiving your product. To be eligible for a return, the product must meet the following conditions:

  • Product Condition: The product must be in its original, unused condition with all tags attached.
  • Original Packaging: The product must be returned in its original packaging, including all accessories and documentation (if applicable).
  • Proof of Purchase: Please provide a receipt or proof of purchase when requesting a return.
  • Other conditions: Products purchased during final sales or promotional events that are marked as non-returnable will not be accepted for return.

If the order has any manufacturing defects (toys are not processed carefully, have sharp points that are dangerous for children, …) will always be returned

Returns Procedure

Contact us: Please contact us via [email protected] or the form provided on the Contact page to notify us of the return. We will guide you through the process.

Send the product: Once approved, you can send the product to the following address:

Returns address: Av. Charles Gilisquet 100, 1030 Schaerbeek, Belgium

You will not be charged a return shipping fee.

Refund

After inspecting the returned product, we will process the refund within 3-5 business days via the original payment method. The time it takes for your refund to appear in your account may vary depending on your bank or payment provider.

Ineligible Returns:

We do not accept returns for items that have been used, damaged by the customer, or are no longer in their original condition.

Contact Information

Company: TOY AND GAME HAVEN LTD

Company number: SC801870

Brand name: Fansjersey

Email: [email protected]

Address: Av. Charles Gilisquet 100, 1030 Schaerbeek, Belgium

Phone: +44411464999

Business Hours: 09:00 – 17:00 | GMT + 1 | Mon-Fri